Return policy

Thank you for shopping with WGLUVF . We want you to be delighted with your purchase. If you are not completely satisfied, you may return eligible items within 14 days of receipt for a refund or exchange, subject to the terms below.
Return Conditions
1. Eligibility: All items must be returned in their original condition, unworn, unwashed, and with all original tags and packaging intact.
2. Signs of Wear: Items showing signs of use, including but not limited to the following, will not be accepted for return:
• Makeup stains
• Perfume/cologne or other scents
• Deodorant marks
• Pet hair
• Scratches, pilling, or wear
• Odor or any other damage
3. Non-Refundable Items:
• Bespoke and Customized Items: Any item made to your specific measurements, with personalized details, or otherwise customized is non-refundable and cannot be returned or exchanged.
• Items Purchased at Events: Purchases made at events, or pop-up stores are final sale and are not covered by the Consumer Contracts Regulations.
4. Sale Items: Sale or discounted items are final sale and not eligible for return or exchange.
How to Return Eligible Items
1. Contact Us: Notify us within 14 days of receipt at WGLUVF@163.COM
to initiate a return.
2. Return Authorization: We will issue a Return Authorization Number (RA#) and provide detailed instructions for returning your item(s). Items sent without prior authorisation may not be accepted.
3. Shipping Your Return: Package your items securely to prevent damage during transit. Return shipping costs are the responsibility of the customer. We recommend using a trackable and insured shipping method for your return. 
4. When you send back the package to us, it’s necessary to send us with mail the tracking number so we can track the package you return!
5.Processing Your Refund: Once we receive your returned item(s) and confirm they meet all conditions, we will process your refund within 2-5 business days. Refunds will be issued to the original payment method.
How long does a refund take?
We aim to process all returns within 2-3 working days of delivery to us, at which time we will issue a full refund or exchange and will follow up with a return confirmation e-mail. The refund will be processed back to your original method of payment. Please note we do not contact you when an item arrives back to us, but only once your refund / exchange has been issued 5-7 working days later.
Can I get my shipping fees back?
We regret to inform you that any shipping fees over are non-refundable, unless the error was made on our part. In the rare event that you do receive an imperfect item, please do contact us at your earliest convenience. In such an event, we prefer to remedy on a case-to-case basis to ensure the best customer service and overall satisfaction.
I returned an item, and it was incorrectly refunded or replaced？
We’re really sorry if we’ve made a mistake with your exchange/refund. Please send us a message so we can fix this for you right away.
I have received a faulty item
We are truly sorry if you have received a damaged item from us. We can only assume this occurred during the manufacturing process and has somehow slipped through the net. Please send us an image so we can look into this & organise for another one to be sent to you! For any faulty items we can provide you with a free label via our portal. 
I have received an incorrect item in my order
We’re really sorry if we’ve made a mistake with your order. Please send us a message so we can fix this for you right away.
Do I have to pay for return postage?
We’re unable to cover return postage costs unless your item is faulty. Customers are urged to hold onto proof of postage as we’re also not responsible for returns lost in the post. If you paid for shipping at the time of your original order, you will not be credited the cost of shipping when we receive your return.
Have you received my return?
Please allow up to 14 working days for your parcel to be returned to WGLUVF. We will send you a confirmation email receipt once your return has been refunded. If you haven’t heard any communication from us after the 10-working day timescale, please contact our customer care team with your order number and details of the items returned.
If you’ve returned more than one order in the same parcel, please allow 72 hours for all your returns to be completed.
Return address,：
China, Hebei Province, Hengshui City, Zaoqiang County, Daying Town,
 SHI MAO CHENG 3586
Postal Code：
053111
addressee：
LIU  WEI 
phone number：
+8618831885850
Missing Parcels：

Sorry to hear you're having problems with your order.

If the courier was unable to reach you when they tried to deliver your goods, they may have delivered the parcel to one of your neighbours.

Please check to see if you have received a delivery card from the courier - it could have been slipped under your door, or delivered where you usually receive letters.

If you’ve checked for the card and have also already spoken with your neighbours, but still haven’t recovered your parcel, please contact us and we'll be happy to help.

Please note: If we are unable to locate the parcel we will need to contact the courier and open up a claim. These claims can take up to 30 days to investigate so please note that we will need to await on the claim outcome before issuing any refunds.

Here to help

If you have any issues at any time and you need to get in touch with us, please email us anytime at WGLUVF@163.com